1. Scope of Returns

Due to the perishable and consumable nature of food products, returns are not accepted under
normal circumstances.
Returns or replacements are only permitted in the following cases:
● Product received is damaged, defective, or leaking
● Product received is incorrect (wrong item delivered)
No other return requests will be entertained.

2. Reporting Timeline

Customers must report any issue within four (4) working days from the date of delivery.
Requests raised beyond this period may not be considered.

3. Complaint Process

To initiate a request, the customer must:
1. Share clear evidence of the issue, including:
○ Images of the product
○ Images of the packaging
○ Delivery confirmation (if applicable)
2. Send the details along with order information to:
● Email: cemigra.foods@gmail.com
● WhatsApp: +91 9663258294
Incomplete or unclear submissions may lead to rejection of the request.

4. Resolution

Upon verification of the claim, we will, at our discretion:
● Arrange for a replacement of the product, or
● Process a refund, if a replacement is not feasible or if specifically requested

5. Refund Process

● Approved refunds will be processed via the original payment channel or through the payment
gateway (GoKwik or equivalent).
● Refunds will typically be completed within 15 working days from the date of approval.
● The time taken for the amount to reflect in the customer’s account may vary depending on the
bank or payment provider.

6. Non-Eligible Cases

Refunds or replacements will not be applicable in the following scenarios:
● Change of mind after delivery
● Incorrect address or delivery details provided by the customer
● Failed delivery due to unavailability of the recipient
● Minor variations in packaging, color, or labeling that do not affect product quality
● Normal taste preferences or subjective dissatisfaction

7. Quality and Safety Disclaimer

Customers are advised to:
● Check the product condition at the time of delivery
● Store the product as per instructions provided on the packaging
We shall not be responsible for issues arising due to improper storage, handling, or consumption after
delivery.

8. Final Decision

All requests for refunds or replacements are subject to verification and approval.
The company reserves the right to make the final decision on all such claims.