1. Shipping Coverage

We currently offer delivery across most serviceable pin codes within India. Availability of delivery
services is determined based on the customer’s pin code and logistics partner coverage. At
present, we do not offer international shipping.

2. Order Processing and Dispatch

All orders are processed after successful confirmation of payment. Orders are typically
processed and dispatched within one to two (1–2) business days from the date of confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Processing timelines may be extended during peak periods such as festive seasons,
promotional events, or due to unforeseen operational constraints.

3. Delivery Timelines

Once dispatched, orders are generally delivered within five to seven (5–7) business days,
depending on the delivery location and courier partner timelines.
Delivery timelines are indicative in nature and may vary due to factors beyond our control,
including but not limited to:
● Remote or non-serviceable locations
● Weather conditions and natural disruptions
● Logistics delays or operational issues with courier partners
We do not guarantee exact delivery dates and shall not be held liable for delays caused by
external factors.

4. Shipping Charges

Shipping charges are applied based on the total order value:

● Free Shipping on orders above Rs. 500 & Orders below ₹500 will incur a flat shipping charge of ₹75.

All applicable shipping charges will be clearly communicated to the customer at the time of
checkout prior to payment confirmation.

5. Packaging and Food Safety

We take reasonable care to ensure that all food products are packed, stored, and handled in
accordance with applicable food safety and hygiene standards. Products are dispatched in
appropriate packaging designed to maintain quality and prevent contamination during transit.
Customers are advised to inspect the package at the time of delivery. In the event of visible
damage, tampering, or leakage, customers should refrain from consuming the product and
report the issue in accordance with the policy outlined below.

6. Damaged, Defective, or Leaked Items

If an order is received in a damaged, defective, or leaked condition, the customer must notify us
within four (4) days from the date of delivery.
To initiate a complaint, the customer is required to:
● Capture clear photographic evidence of the damaged product and outer packaging
● Share the images along with order details via email to cemigra.foods@gmail.com
Upon verification of the claim, we will, at our sole discretion, initiate an appropriate resolution,
which may include a replacement of the product or a refund.
Claims reported beyond the specified timeline or without sufficient evidence may not be eligible
for resolution.

7. Failed Delivery and Incorrect Information

In cases where delivery is unsuccessful due to incorrect address details, unavailability of the
recipient, or refusal to accept the order, the shipment may be returned to us.
Any re-dispatch of such orders may be subject to additional shipping charges. We shall not be
responsible for delays or non-delivery arising from incorrect or incomplete information provided
by the customer.

8. Limitation of Liability

While we strive to ensure timely delivery and proper handling of all orders, we shall not be liable
for delays, damages, or losses arising due to circumstances beyond our reasonable control,
including actions of third-party logistics providers.

9. Contact Information

For any queries or concerns related to shipping and delivery, customers may contact us at:
Email: cemigra.foods@gmail.com